Learning Goals

By taking this course you will learn ...

  • the most important basics of effective conflict management

  • how to perceive and recognize signs of conflict and escalation stages at an early stage

  • how to deal with emotions in conflicts – your own and others – effectively

  • to navigate through conflicts more confidently and

  • some basic attitudes and behaviors to effectively address and resolve conflicts

Overview

    1. Introduction

    2. Lesson 1: Learning Goals

      FREE PREVIEW

    3. Lesson 2: Managing Conflict - What & Why?

    4. Lesson 3: Stages of Conflict Escalation

      FREE PREVIEW

    5. Lesson 4: Breaking Reactive Patterns

    6. Lesson 5: Five-Step Conflict Navigation

    7. Lesson 6: Guided Conflict Navigation

    8. Lesson 7: Helpful Basic Attitudes

    9. Lesson 8: Conflict Strategies

    10. Lesson 9: The Double Yes Approach

    11. Lesson 10: The Aikido Principle

    12. Lesson 11: Conflict Mediation

    13. Lesson 12: Difficult Conversation Guideline

    14. Lesson 13: My Action Plan

    15. Download Course Slides

    16. Download Your Workbook

    17. Download «Breakthrough»

About this course

  • 1 hour of video content
  • Many self-reflection exercises
  • Digital workbook
  • Course certificate

Pricing options

Sign up now and choose the payment option that suits your budget.

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