Overview

    1. Learning Goals

    2. Lesson 1: Why Improve Conflict Management?

    3. Lesson 2: Stages of Conflict Escalation

    4. Lesson 3: Breaking Reactive Patterns

    5. Lesson 4: 5 Step Conflict Navigation

    6. Lesson 5: Guided Conflict Navigation

    7. Lesson 6: Helpful Basic Attitudes

    8. Lesson 7: Conflict Strategies

    9. Lesson 8: The Double Yes

    10. Lesson 9: The Aikido Principle

    11. Lesson 10: Conflict Mediation

    1. Managing Conflict Slides

About this course

  • 12 lessons
  • 1 hour of video content
  • Self-reflection exercises