Overview

    1. Learning Goals

    2. Lesson 1: Why Develop Communication Skills?

    3. Lesson 2: Basic Principles

    4. Lesson 3: Drivers of Behavor

    5. Lesson 4: Factual vs. Relational

    6. Video: The Power of Words

    7. Lesson 5: The Power of Emotions

    8. Lesson 6: Best Practices

    9. Lesson 7: Conscious Choice of Words

    10. Lesson 8: Balanced Questions

    11. Lesson 9: Active Listening

    12. Lesson 10: Professional Feedback

    1. Effective Communication Slides

About this course

  • 13 lessons
  • 1.5 hours of video content
  • Self-reflection exercises